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Midwest Engine Service, Inc Reviews
BUMPER TO BUMPER

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • BBB Accredited Business
  • ASE (Automotive Service Excellence)
  • Greaater Madison Chamber of Commerce
  • Engine Power Council
  • AERA (Automotive Engine Rebuilders Association)
  • AutoWares - BTB - CSC
  • IATN (International Automotive Technicians' Network)
  • AutoWares
  • Car Care Aware

Testimonials

  • I am from IL and was going to our home in Northern Wisconsin when I experienced car trouble. Lucky for me, I got off at the first Madison exit. I called Midwest Engine Service. They were AWESOME! They had me towed to their shop. Clean building and great staff. They got me back on the road within 3 hours. The repair bill was very reasonable. I would highly recommend this auto repair facility!
    -Terry Foley - Frankfort IL

  • I cannot begin to tell you how very much I appreciate the INCREDIBLE service I received from your staff ! I have been in the customer service business for over 30 years, I certainly have no problems recognizing EXCELLENT SERVICE and let me tell you your team GETS IT. From the helpful phone call to your shop when I was stranded at Home Depot to the tow truck driver calling to confirm to me that my truck was picked up...I will not ever take my truck anywhere else and you have a customer for life. I will tell everyone I know to do the same. Keep up the good work!
    -Diana ( Di ) McConnell

  • To all of you -a BIG- thank you for all the time and effort you put into my car! I don't really know all the things you do but its much better now. The steering is better, the breaks feel better, and in general it just feels better to drive!
    -Phyllis Farber

  • Dear Wayne, Thank you for your note regarding my Audi TT alignment mishap and for being so noble as to stand behind the work done at Midwest Engine. I'm sure it is difficult at times, when trying to run a business well, to negotiate mishaps, both with customers and your staff, and I appreciate that your rose to the occasion and did the right thing by me, even as a cost to you.
    -Steven J


  • Thanks for the fast service and getting me in right away.
    -Teena Marey


  • You not only delivered what you said you were going to in the time you quoted, you went out of your way to fix two additional items for us, offered us a rental car and came in with a fair price.
    -Sandy M.


  • After (3) days of boating, Sat, Sun. & Mon. Eve, I'm certain you did not put the right engine back!! It is not the same. It is running far better than I could wish. Thanks for making my old boat new again.
    -Keith G., 1986 Sea Ray 230 HP 305 Chevy Engine


  • Just a big thank you for your excellent service, and for the times where I thought I was facing many $100's of dollars in repair costs that turned into only a fraction of cost because of your honesty. It's greatly appreciated to have an honest business that I can count on for my auto maintenance! Thank you!
    -Tammy B.


  • We want to thank you for the assistance you provided us on Saturday December 30th. We needed to get back to Michigan and even though you were closed you helped us out. We never would have made it home without you! Thank you.
    -Mike and Mary Beth K.


  • Thanks for all your hard work & effort you put into fixing my car. You went the extra mile to figure out what was exactly wrong, that's what makes you all special! The car runs great! Thanks again.
    -Sheryl


  • Thank you for the great job you did on our vehicle and your customer service was outstanding! You quoted us a very fair price and then went above and beyond what was expected to make sure our vehicle was in great running condition. We also appreciated the loaner vehicle that kept us mobile while our vehicle was being worked on. We appreciate all the hard work you have done and we have highly recommend to you family and friends!
    -Sean & Heidi

  • Tom, Collin, and the rest of the crew at Midwest Engine. Thank you so much for the great service my wife and I received at your service center! Your were very courteous and the word done exceeded our expectations. P.S. - There is nothing better than to get the work needed done right the first time!
    -Gerold and Sue Dunn


  • To staff, thanks for fixing my Mazda van on December 30th and mailing my phone I left in your loaner car. It hasn't arrived yet but mail service in Canada is slow. I wish you all a great new year.
    -Audrey Maracle