Midwest always does great work and I never feel like I'm being "taken for a ride". I appreciate the honest assessments of what needs to be done and in what time-frame. Always more reasonable than the dealership on both counts! Super handy to have a loaner car, and I love that my car is always shiny and feels like new when I pick it up, even after an oil change! Thank you!!
I am from IL and was going to our home in Northern Wisconsin when I experienced car trouble. Lucky for me, I got off at the first Madison exit. I called Midwest Engine Service. They were AWESOME! They had me towed to their shop. Clean building and great staff. They got me back on the road within 3 hours. The repair bill was very reasonable. I would highly recommend this auto repair facility!
Terry Foley - Frankfort IL
I cannot begin to tell you how very much I appreciate the INCREDIBLE service I received from your staff ! I have been in the customer service business for over 30 years, I certainly have no problems recognizing EXCELLENT SERVICE and let me tell you your team GETS IT. From the helpful phone call to your shop when I was stranded at Home Depot to the tow truck driver calling to confirm to me that my truck was picked up...I will not ever take my truck anywhere else and you have a customer for life. I will tell everyone I know to do the same. Keep up the good work!
Diana ( Di ) McConnell
To all of you -a BIG- thank you for all the time and effort you put into my car! I don't really know all the things you do but its much better now. The steering is better, the breaks feel better, and in general it just feels better to drive!
Thank you for your note regarding my Audi TT alignment mishap and for being so noble as to stand behind the work done at Midwest Engine. I'm sure it is difficult at times, when trying to run a business well, to negotiate mishaps, both with customers and your staff, and I appreciate that your rose to the occasion and did the right thing by me, even as a cost to you.
Thanks for the fast service and getting me in right away.