Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Appointment Only
  • Sun Closed
settings

608-244-9040 | 3712 Milwaukee St Madison, WI 53714

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


Our guarantee to you

What Our Customers Are Saying

reviewicon

I am from IL and was going to our home in Northern Wisconsin when I experienced car trouble. Lucky for me, I got off at the first Madison exit. I called Midwest Engine Service. They were AWESOME! They had me towed to their shop. Clean building and great staff. They got me back on the road within 3 hours. The repair bill was very reasonable. I would highly recommend this auto repair facility!



reviewicon

I cannot begin to tell you how very much I appreciate the INCREDIBLE service I received from your staff ! I have been in the customer service business for over 30 years, I certainly have no problems recognizing EXCELLENT SERVICE and let me tell you your team GETS IT. From the helpful phone call to your shop when I was stranded at Home Depot to the tow truck driver calling to confirm to me that my truck was picked up...I will not ever take my truck anywhere else and you have a customer for life. I will tell everyone I know to do the same. Keep up the good work!

reviewicon

To all of you -a BIG- thank you for all the time and effort you put into my car! I don't really know all the things you do but its much better now. The steering is better, the breaks feel better, and in general it just feels better to drive!

reviewicon

Dear Wayne, Thank you for your note regarding my Audi TT alignment mishap and for being so noble as to stand behind the work done at Midwest Engine. I'm sure it is difficult at times, when trying to run a business well, to negotiate mishaps, both with customers and your staff, and I appreciate that your rose to the occasion and did the right thing by me, even as a cost to you.

reviewicon


Thanks for the fast service and getting me in right away.

reviewicon


You not only delivered what you said you were going to in the time you quoted, you went out of your way to fix two additional items for us, offered us a rental car and came in with a fair price.

  • BBB Accredited Business
  • ASE (Automotive Service Excellence)
  • AERA (Automotive Engine Rebuilders Association)
  • AutoWares - BTB - CSC
  • IATN (International Automotive Technicians' Network)
  • AutoWares
  • Car Care Aware
  • Call Us For Service: 608-244-9040